Broadcom Customer Care

CA Support Chat Service Will Be Discontinued 

05-06-2019 11:12 AM

As a part of the Broadcom transition, CA support chat service is scheduled to be decommissioned on May 10, 2018 and the chat support will not be available. If you need any assistance, please contact the Customer Assistance team by calling +1-800-225-5224 or refer to our global numbers if you are calling from outside the USA.  

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05-08-2019 10:32 AM

Helpful! But not a replacement to the above.

05-08-2019 10:32 AM

I will be happy to see any tools you guys may provide that allows for a better experience. But if the different tool does not touch upon being able to get quick access to quick questions from a SME then the changes only damper something that CA (up until Broadcom) has been doing successfully. 


But I am hopeful that those transitional tools will prove this worry unnecessary!

05-08-2019 09:52 AM

You will also still be able to ask questions in the various product communities. We're migrating to a new platform but will still have question/answer capabilities!

05-08-2019 07:19 AM

It seems unfortunate, however, we are focusing on developing better tools during this transition. Please watch for updates as we approach the June 3 Go-Live. 

05-07-2019 05:12 PM


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