To: CA Cross-Enterprise Application Performance Management Customers
From: The CA Technologies Cross-Enterprise Application Performance Management Product Team
Subject: End of Service Announcement for CA Cross-Enterprise Application Performance Management 9.6
CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms (http://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/product-related-technical-information/ca-support-policy-and-terms.html), please consider this email your written notification that we are discontinuing technical support for CA Cross-Enterprise Application Performance Management 9.6 (Cross-Enterprise APM) on January 15, 2018. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Cross-Enterprise APM. After January 15, 2018, CA Technologies will continue to make self-service support available until the end of your current maintenance term.
At this time, we encourage you to plan for the migration to CA Cross-Enterprise APM 10.3 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA Cross-Enterprise APM, please visit the CA Cross-Enterprise APM pages at CA Support Online (https://support.ca.com).
As CA Technologies would like to make your upgrade to CA Cross-Enterprise APM 10.3 as straightforward as possible, we are offering the following:
- The latest supported Version/Release of CA Cross-Enterprise APM, at no charge, as long as you have an active maintenance contract for CA Cross-Enterprise APM.
Your success is very important to us, and we look forward to continuing our successful partnership with you.