Broadcom Customer Care

Symantec products license file is missing: 

Summary: Some customers may see no available license to download although the product is active.

Status: Pending - This has been resolved for many customers already, but still pending a global fix.

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Purchased Symantec product through Estore and the product is now missing to download:

Summary: Users do not see the product in their accounts which were purchased via Estore. Estore products are missing to download. 

Status: Pending - IT team is looking into it. 

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Special Character error while updating the profile: 

Summary: Customers are unable to update their profile due to special character error. 

Status: Resolved - Please follow the below steps to get the issue fixed and try again:

1. If you are already signed in to the Broadcom website, please sign out
2. Clear cache and cookies on the browser you are using
3. Exit the browser and restart it
4. Sign back into the Broadcom website using your credentials and try again If this does not work, please try doing the same by signing in while using the private or Incognito mode on your browser.

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Symantec Enterprise Division is redirecting to Partner Portal:

Summary: Users who are registered as a partner and are trying to access the Symantec Enterprise Software Division are getting redirected to Partner Portal and unable to see Case Management or Download Management. 

Status: Pending - IT team is working on it.