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Broadcom Support Portal - Symantec Known Bugs and Status
0
Recommend
03-09-2020 08:45 AM
Heena Tabassum
Customers with new Site ID's missing products
Summary:
Some Symantec customers are seeing missing products once they are logged into Broadcom Support Portal, Symantec Enterprise Division
Status:
Resolved
- It has been resolved for many customers, but still pending a global fix.
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Endpoint Protection Cloud Products are not listed in My Downloads:
Summary:
Customers are unable to create a case or download Endpoint Protection Cloud Products.
Status:
Resolved
- The entitlements for this product was not moved during the cutover, but are migrated now.
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Symantec products license file is missing:
Summary:
Some customers may see no available license to download although the product is active.
Status:
Resolved
- This has been resolved for many customers already, but still pending a global fix.
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Purchased Symantec product through Estore and the product is now missing to download:
Summary:
Users do not see the product in their accounts which were purchased via Estore. Estore products are missing to download.
Status:
Resolved
- IT team is looking into it.
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Special Character error while updating the profile:
Summary:
Customers are unable to update their profile due to special character error.
Status:
Resolved
- Please follow the below steps to get the issue fixed and try again:
If you are already signed in to the Broadcom website, please sign out
Clear cache and cookies on the browser you are using
Exit the browser and restart it
Sign back into the Broadcom website using your credentials and try again If this does not work, please try doing the same by signing in while using the private or Incognito mode on your browser.
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Symantec Enterprise Division is redirecting to Partner Portal:
Summary:
Users who are registered as a partner and are trying to access the Symantec Enterprise Software Division are getting redirected to Partner Portal and unable to see Case Management or Download Management.
Status:
Resolved
- IT team is working on it.
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Certain Symantec product download not available / link broke:
Summary: Customers are getting Blank file after downloading their product from the support portal.
Status:
Resolved
-
Problem is mostly resolved for most customers. The language on some products was default set to "Blank" which caused the download center to generate a blank file. There are a few older releases that still need to be fixed as the download is not working.
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Helpful Links:
KB for Symantec Customers login:
https://ca-broadcom.
wolkenservicedesk.com/
external/article?articleId=
145873
KB for entitlements
https://ca-
broadcom.wolkenservicedesk.
com/external/article?
articleId=145885
KB for Downloads
https://ca-broadcom.
wolkenservicedesk.com/
external/article?articleId=
145882
KB for Case Management:
https://ca-
broadcom.wolkenservicedesk.
com/external/article?
articleId=142884
Transition Guide
https://ca-broadcom.
wolkenservicedesk.com/
external/article?articleId=
145879
Licenses:
https://ca-broadcom.
wolkenservicedesk.com/
external/article?articleId=
145885
If you need any assistance with the Broadcom Support Portal, please contact the Customer Care Team by submitting a request using our Customer Care
form
.
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Comments
Heena Tabassum
04-29-2020 11:07 AM
Hi All,
Please forward your concerns using the
Customer Care Request Form.
Once it is submitted, the team will look into it and get back to you with an update as soon as possible.
Regards,
Heena
Walt Rundquist
04-29-2020 08:20 AM
In my account was migrated with a different user profile. I see my company and email - but user information from another client from the states!
I can not see my licenses (Endpoint Protection Business Edition). I called support - they could not held... just hang up - after a while. can you please get in touch with me. And - my name is not "Walt" - this is a different user....
Mark_Gibson
04-28-2020 11:12 AM
I have no reports available in WSS.
I can't create a support case because it says there is information missing from the ticket but all required fields are completed.
Morgan Vermef
04-27-2020 11:26 AM
https://securitycloud.symantec.com/cc/#/landing
Has a lot of interface issues with mobile browsers. Can't click sign-in button for either type of login option.
ins007
03-12-2020 09:38 PM
Another issue:
Virtual agent doesn't accept email address when trying to have a Live Chat
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