Broadcom Customer Care

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  • 1.  Raid Controller State

    Posted Jan 24, 2023 11:00 AM
    I know this may be hard to nail down, but after a catastrophic power incident, we have a raid controller that will not verify.  It gives me a message that the controller is not in "normal mode".  But I cannot figure out how to reset the mode, or otherwise correct this state.  Our concern is that the controller may be shot.  I just want to know if there is something I can do to look further.  It's running the 3ware controller product, and I can get to the management screen.  It's showing all my disks present and supposedly okay. 

    Any thoughts as to what else I can look at before I report back to my management that we need to replace hardware?

  • 2.  RE: Raid Controller State

    Broadcom Employee
    Posted Jan 25, 2023 08:42 AM
    Hi @Mark Cogan,

    We do not have a support community for this product. Please use the following link to get support for MegaRAID and HBAs.

    I hope this helps!

    Ravi Kumar
    Customer Care Community Admin
    Broadcom Software