Ex-customer MX records wrong in Messagelabs - all email bounces

[Robin Clive-Matthews]

Trying to email a domain that used to use email security.cloud several years ago but all email to that domain now bounces when sent by anyone still using email security.cloud.

Email security.cloud is still storing details about this domain, and/or the old DNS MX addresses for that customer's mail servers, and NOT using the correct MX addresses for the domain as available on every other DNS server on the internet.

Can support please urgently fix this configuration issue?

I'm unable to log a support ticket as I am the ex-customer and everything in the email security.cloud portal is greyed out.

Hopefully somebody here can help...

[Ravi Kumar B]

Hello @Robin Clive-Matthews

 

I have sent you a message privately. Please help me with the requested details to investigate this issue.

 

I hope this helps!

 

Thank you.​

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Regards,
Ravi Kumar
Customer Care Community Admin
Broadcom Software
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[Robin Clive-Matthews]

Hi, thanks for your help resolving this. Emails are now getting through to us that were previously bouncing. Much appreciated!

[Ravi Kumar B]

Hi Robin,

Thanks for the confirmation. 

Best Regards,

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Regards,
Ravi Kumar
Customer Care Community Admin
Broadcom Software
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