Can you send me an example of how these conditions will be checked in EXIT7.
Thanks
Sherma J. Burch
Sr Infrastructure Engineer
(864)498-9934 c
Sherma.Burch@lowes.com________________________________
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Original Message:
Sent: 8/15/2022 2:22:00 PM
From: Dave Harding
Subject: RE: Endevor and Remedy Integration (or any other Change Management tool)
Hi Sherma. I've never used Remedy so won't be much help there but... I can't help thinking maybe integration with Remedy isn't necessary. That is, Endevor's exit7 could perform all the checks you have listed. Then, if exit7 fails a package for one of these checks, exit7 can also send a notification email to whoever needs to make the corrections.
Original Message:
Sent: Aug 12, 2022 10:23 AM
From: Sherma Burch
Subject: Endevor and Remedy Integration (or any other Change Management tool)
We are trying to find a better way to integrate our Endevor to Remedy. Is there anyone that uses Remedy that could share how their integration is setup? We are trying to accomplish the following:
a. Check for promotion package = Y
b. Package Window start date >= CR start date
c. Package ID must be 12 characters
d. Element CCID must match package ID
e. Prevent 'BYPASS ELEMENT DELETE', 'SYNC', 'OVERRIDE SIGNOUT'
Our current setup is stage D, T, Q, P (Fix X, O). Package required from D>T, T>Q, Q>P (monitoring occurs from T to P)
We receive a file from Remedy with all CR (change request) and it's status (start/end dates, etc...). Their is so much jcl written to just match the CR with the PACKAGE info and APPROVE/RESET/RECAST, it's just making the process much more complicated to add additional checks.
Just wanted to see how other shops are working.