Broadcom Customer Care

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  • Welcome to the Broadcom Customer Care Community!

    Welcome to the Broadcom Customer Care Community where Broadcom software customers can connect to share questions, ideas, and feedback. We orchestrate each customer interaction to help ensure positive business outcomes.

     

    The customer care team handles non-technical issues like Broadcom Support Portal, Licenses, and all general queries for the Mainframe Software, Enterprise Software, Symantec Enterprise Security, and Broadcom Payment Security divisions.

    We’re glad you’ve joined us!

    Are you new to Broadcom Support Portal?

    Check out our Support Portal Enhancements and New Case Management FAQ

    By subscribing through the Broadcom Service Status website, you can be notified of service interruptions and receive proactive maintenance notifications in a single unified view, without authenticating through a portal. Learn More

    Multiple ways to contact us

    Phone: Numbers listed on the contact support page

    Chat: Use the chat widget (Bottom Right corner in the support portal)  

    Case:  Customer Care Request Form or From the case Management (Select the product as Support portal or Licensing)

    Attention:   Be aware this forum is public so if you need to share sensitive files or info do so in a secure manner.   Do not post customer info, email, phone numbers or files to this forum.

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Latest Discussions

  • Thank you I will do that. Jeff

  • Hi @Jeffrey Willis , As per your post. I understand you are having a technical issue/question, Related to Symantec ProxySG. For better reach, I Request you to post in the ProxySG & Advanced Secure Gateway Community Or Create a technical case I ...

Unanswered Threads

  • Broadcom is committed to our customers' success. As a trusted advisor to our customers, our Service Status site provides transparency around service availability for Broadcom software products. Broadcom Service Status is a pivotal component of our customer ...