Broadcom Customer Care

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  • Broadcom Software Customer Care Community

    Be aware that transition activities are ongoing for migrating VMware products, downloads, license keys, and support cases. Please be advised that some details may not be current, but we anticipate this being completed as soon as possible. 

    We appreciate your patience and understanding during this time, and we thank you for your continued support.

    Welcome to the Broadcom Customer Care Community where Broadcom software customers can connect to share questions, ideas, and feedback. We orchestrate each customer interaction to help ensure positive business outcomes.

    The customer care team handles non-technical issues like Broadcom Support Portal, Licenses, and all general queries for the Mainframe Software, Enterprise Software, Symantec Enterprise Security, and Broadcom Payment Security divisions

    We’re glad you’ve joined us!

    Are you new to Broadcom Support Portal?

    Check out our Support Portal Enhancements and New Case Management FAQ

    Multiple ways to contact us:

    Phone: Numbers listed on the contact support page

    Chat: Use the chat widget (Bottom Right corner in the support portal)  

    Case:  Customer Care Request Form 

    Attention:   Be aware this forum is public, so if you need to share sensitive files or information, do so securely.   

    Do not post customer info, email, phone numbers or files to this forum.

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Latest Discussions

  • Hi @Craig Charlesworth, May 10th Update - We continue to work diligently to complete the migration of VMware products, downloads, license keys, and support cases as quickly as possible and anticipate the large majority of these activities will be ...

  • Hello @Tristar transport, May 10th Update - We continue to work diligently to complete the migration of VMware products, downloads, license keys, and support cases as quickly as possible and anticipate the large majority of these activities will be ...

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Unanswered Threads

  • Duplicate - please remove :)

  • This is specifically for EUC customers. A separate communication addressing the impact on partners is provided here If you license both EUC services and other VMware by Broadcom services, and previously accessed your services through VMware ...