Broadcom Customer Care

 View Only
193 Entries
 
 
5 years ago
Be the first person to recommend this.

A key component of the customer product lifecycle model is the ability to get the information and assistance you need to make
your implementation or upgrade of CA Technologies products ...

5 years ago
2 people recommend this.

This article will show how to view and update cases on the support.ca.com portal.
 

Log into support.ca.com , click on "Case Management"


 

You will now be able to click ...

5 years ago
Be the first person to recommend this.

As promised, here is the presentation with the links we reviewed today.  
Thanks for joining our webcast Welcome to CA - Onboarding webcast for new users  
Have questions? Ask in ...

Attachments
5 years ago
Be the first person to recommend this.
Attachments
5 years ago
1 person recommends this.

Introduction/summary:  
This article focuses on how to access the course material if a student is enrolled for a virtual class training.
Instructions:
After student receives registration ...

5 years ago
1 person recommends this.

Once a case has been opened in CA Support Online, files can be transferred using 3 methods:
 
Method #1: Email *
Emailing a file to a case is supported under the following conditions:

The ...

5 years ago
Be the first person to recommend this.

After opening a case, diagnostic documentation may be required as the case progresses.
If you are required to send system logs, dumps, or various, types of supporting and diagnostic ...

5 years ago
1 person recommends this.

ColleenBarker and I presented a version of this presentation at #caworld2016 . Several pieces of the presentation were live demos, but here are the links to help you get started. Starting ...

Attachments
5 years ago
2 people recommend this.

Questions/Problem


Why am I not able to login into CA Portal to access my WBT?
Why am I getting password error while logging into Education Portal?
Steps to resolve login issues ...

5 years ago
Be the first person to recommend this.

CA Technologies offers multiple opportunities for you to increase the value of your CA Technologies software investment.
These include technical or business solution programs, peer ...