CA Customer Care

170 Entries
 
 
8 days ago
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8 days ago
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How do I access my Learning Plans and Enablement training?
Response: Partners should continue to access their Learning Plans and enablement training via PartnerNet.



Will there ...

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8 days ago
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Are there any changes to the SecureOne Partner Program?
Response: The SecureOne Partner Program will be maintained until further notice. Any updates will be posted to PartnerNet.



What ...

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8 days ago
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What is the plan for pending Return Merchandise Authorization’s (RMA)?
Response: Pending RMA’s will have to follow new Broadcom process. Software orders are not returnable. Hardware ...

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8 days ago
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We will need a way to track requests – How can a case number generate once submitted?
Response: There are no case numbers for tracking generated by Google Forms.



Required field ...

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8 days ago
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Is it possible to EDIT an existing quote on eStore e.g. reducing user number and/or removing a line like a product that the customer doesn’t want to order anymore and such?
Response: ...

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8 days ago
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Do all orders need a quote?
Response: Yes, all orders need a quote
.

Is eStore only for renewals or net-new as well?
Response: All orders require a quote in eStore, eStore is ...

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8 days ago
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How will renewals due, after November 4th, be handled?
Response: Renewals have set expiration dates. Any renewal that is not processed by its expiration date will be surcharged at ...

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8 days ago
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In eStore, is it possible to place a partial order in one quote? Or when we would like to place an order partially, should we request a quote for each item? (Applicable to Distributors ...

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8 days ago
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What has changed with price books or SKUs?
Response: Price books will not be changing at this time, but there are plans to rationalize the SKUs and Pricelists. Partners will be notified ...

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