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Failure to reach support.broadcom.com from certain ISP

  • 1.  Failure to reach support.broadcom.com from certain ISP

    Posted 11 days ago
    Hi,

    Anybody from APAC having same issue today?


    The connection has timed out

    The server at support.broadcom.com is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.


    Tracert

    C:\>nslookup support.broadcom.com
    Server: dns.google
    Address: 8.8.8.8

    Non-authoritative answer:
    Name: casupport.broadcom.com
    Address: 192.19.232.164
    Aliases: support.broadcom.com


    C:\>tracert 192.19.232.164

    Tracing route to casupport.broadcom.com [192.19.232.164]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\>


    Different ISP ok - any recent routing changes?


    Thank you



  • 2.  RE: Failure to reach support.broadcom.com from certain ISP

    Posted 11 days ago
    Not in APAC, but you can use sites such as https://www.site24x7.com/check-website-availability.html to determine if a web site works from multiple locations across the globe. There's some that check from dozens of countries, I usually find them by googling "check website availability world wide" or some such.

    It seems to work from several location at this time. Not saying it was back when you tried.

    Also, don't read too much into traceroute. Traceroute has essentially been broken ever since 90% of sites and internet routers violate RFC 792 (thats ICMP), yet are surprisingly still allowed to be on the Internet ...

    Best regards,
    Carsten

    ------------------------------
    These contain very good advise on asking questions and describing supposed bugs (no, you do not need to go to StackExchange for Automic questions, but yes, the parts on asking detailed, useful questions ARE usually relevant):

    http://www.catb.org/~esr/faqs/smart-questions.html

    https://www.chiark.greenend.org.uk/~sgtatham/bugs.html

    I will not respond to PM asking for help unless there's an actual reason to keep the discussion off of the public forums.
    ------------------------------



  • 3.  RE: Failure to reach support.broadcom.com from certain ISP

    Posted 10 days ago
    Yup....thanks for the idea.


    Tested via url checker at Singapore location....it's working - it seems only affecting 1 of my ISP

    Other ISP working fine too