Mak said:
2. The Special Character was a known issue that is resolved now. Before login into the portal, request you to please clear the cache and cookies and try login, if that doesn't work please try the incognito or the in-private mode to update your profile.
Bzzt, wrong.
I too received an email "This issue is solved!", but it is
not. I have a "backslash uppercase N" in the Customer Name field and it is still there. I did all of the "clear your cache" steps... I even tried logging in using my "personal device" browser that
I guarantee has never visited Broadcom support before - still a "no go", the backslash N character is still there, still preventing me to submit my Site ID (which I had to obtain via request - they never sent me one).
And no, I cannot use "private browsing mode" because on my corporate PC that mode is DISABLED in my browser.
I will open another case and reference the first one... to see if I can get this fixed.
Lee
Original Message:
Sent: 03-04-2020 10:29 AM
From: MAK ABBASI
Subject: Support Portal - How to register/create a Broadcom Account?
Same problem as everyone else.
1) I was never given a Site ID. I filled out the form (Ticket #31783155) asking for it, no reply in over 48 hours.
2) I cannot proceed due to an illegal character in my company name (period and comma), which Broadcom migrated over, and is grayed out so I can't change it anyways.
3) Calling tech support or customer care is useless. They don't pick up.
Let me add that I have been trying to buy licenses since DECEMBER 2019!
I appreciate you being here answering tickets, but there doesn't see like you can do much about it either.
What a mess.
Original Message:
Sent: 02-29-2020 02:25 PM
From: Heena Tabassum
Subject: Support Portal - How to register/create a Broadcom Account?
If you are a new user and brought Broadcom Software products, the first thing to do is to create a Broadcom profile so that you could take advantage of many exclusive online resources Broadcom has to offer. To create a Broadcom account, please follow the steps mentioned in the Article - Registering a myBroadcom user account
Note: If you've already registered and want to get access to a Site ID to access Case Management, Downloads, or Licenses, please read How to get access to a Support Site ID.
If you need help with any of these steps, please contact Broadcom Customer Care Representative by opening a ticket online or use our Virtual Agent Chat.
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Regards,
Heena Tabassum
Customer Care Community Admin
Broadcom
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