Broadcom Support Portal Enhancements coming January 17th, 2020

[Roberta Jones]

We are pleased to announce we are enhancing our Online Support Portal to integrate Broadcom's support divisions to create a common support portal across all Broadcom Business Units (BU) while providing user and technology enhancements to deliver an improved customer experience. These enhancements and changes will be rolled out in the following phases

• Phase 1 (January 17th, 2020): Update the Broadcom Support Portal User Interface to give all Broadcom BU's a common look and feel.
• Phase 2 (March 2020): Symantec support division will be integrated into the Broadcom Support Portal along with additional feature enhancements.
• Phase 3 (Summer 2020): Additional User Enhancements – to be announced.

To see more details on these changes click on this link: 
https://casupport.broadcom.com/broadcom-updates.html

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Technical Support Engineer 4
Broadcom
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[Lenn Thompson]

@Roberta Jones: Thanks for sharing this! This impacts all product areas, correct? ​

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Lenn Thompson
Community Manager, Mainframe Division
Broadcom Inc.
[e-mail]
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[Roberta Jones]

Yes this impacts all Product areas!

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Technical Support Engineer 4
Broadcom
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[Philip Gineo]

Hi Roberta,

I put a ticket out there today and I didn't see anything different. 🤔

Thanks,

Phil

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Phil Gineo
Senior Systems Engineer
Aetna / CVS Health
Hartford Connecticut USA
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