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Broadcom Support Portal Enhancements coming January 17th, 2020

  • 1.  Broadcom Support Portal Enhancements coming January 17th, 2020

    Posted 01-14-2020 10:42 AM

    We are pleased to announce we are enhancing our Online Support Portal to integrate Broadcom's support divisions to create a common support portal across all Broadcom Business Units (BU) while providing user and technology enhancements to deliver an improved customer experience. These enhancements and changes will be rolled out in the following phases

    • Phase 1 (January 17th, 2020): Update the Broadcom Support Portal User Interface to give all Broadcom BU's a common look and feel.
    • Phase 2 (March 2020): Symantec support division will be integrated into the Broadcom Support Portal along with additional feature enhancements.
    • Phase 3 (Summer 2020): Additional User Enhancements – to be announced.
    To see more details on these changes click on this link:
    https://casupport.broadcom.com/broadcom-updates.html

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    Technical Support Engineer 4
    Broadcom
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  • 2.  RE: Broadcom Support Portal Enhancements coming January 17th, 2020

    Posted 01-14-2020 10:50 AM
    @Roberta Jones: Thanks for sharing this! This impacts all product areas, correct? ​

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    Lenn Thompson
    Community Manager, Mainframe Division
    Broadcom Inc.
    lenn.thompson@broadcom.com
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  • 3.  RE: Broadcom Support Portal Enhancements coming January 17th, 2020

    Posted 01-14-2020 11:15 AM
    Yes this impacts all Product areas!

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    Technical Support Engineer 4
    Broadcom
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  • 4.  RE: Broadcom Support Portal Enhancements coming January 17th, 2020

    Posted 02-06-2020 03:18 PM
    Edited by Philip Gineo 02-11-2020 03:44 PM
    Hi Roberta,

    I put a ticket out there today and I didn't see anything different. 🤔

    Thanks,

    Phil

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    Phil Gineo
    Senior Systems Engineer
    Aetna / CVS Health
    Hartford Connecticut USA
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