ESP Workload Automation

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  • 1.  Retrieving Trace File

    Posted Oct 27, 2015 12:56 PM

    I am getting the following error when I attempt to 'retrieve a trace file' from Workstation Client Director.

     

    'You are not permitted to issue VERB control to agent ....

     

    Does anyone know why this is happening? 



  • 2.  Re: Retrieving Trace File

    Community Manager
    Posted Oct 28, 2015 02:14 PM

    Silvia: to help us get you some help, can you let us know what product and version you're using?



  • 3.  Re: Retrieving Trace File
    Best Answer

    Broadcom Employee
    Posted Oct 28, 2015 02:22 PM

    Hello,

     

    If you use ESP as the scheduling manager running on mainframe, this is related to the ESP security profile setting. So please contact your ESP support and/or sys admin, who can check if your user ID has proper access to prefix.

     

    AGENTMSG.verbsubverb.agentname.

     

    Hope this helps,

     

    Lucy

     



  • 4.  Re: Retrieving Trace File

    Posted Oct 29, 2015 10:55 AM
      |   view attached

    Lucy,

     

    I was reviewing the documentation for security.txt file.  The default is below:

     

    c a * * *

    f d * * +

    x d * * +

     

    I am assuming that the trace file is associated with the c command.  Can you let me know what should be the syntax to allow users to see the trace file?

     

    Thanks and have a nice day,

     

    Silvia

     

     



  • 5.  Re: Retrieving Trace File

    Broadcom Employee
    Posted Oct 29, 2015 03:55 PM

    Hi Silvia,

     

    I mean the security profile on ESP side, not the security.txt on agent side.

     

    I believe it's related to the access setup of profile

     

    AGENTMSG.verbsubverb.agentname

     

    AGENTMSG.verbsubverb.agentname controls the user's ability to issue commands and send messages to Agents using the AGENTMSG command.

     

    You will need to check with your ESP support or mainframe sys admin.

     

    Thank you,

     

    Lucy



  • 6.  Re: Retrieving Trace File

    Posted Oct 29, 2015 04:12 PM
      |   view attached

    Lucy,

     

    Per a chat below,

     

    at safeway access is handled by infosec

     

     

    1:08 PM

     

     

     

    If it is a RACF issue

     

     

     

     

     

    Can you let me know if this would be a RACF issue?

     

    Thanks and have a nice day,

     

    Silvia

     

     



  • 7.  Re: Retrieving Trace File

    Broadcom Employee
    Posted Oct 30, 2015 08:30 AM

    Hi Silvia,

     

    Yes, you will need to contact the RACF admin who can grant your user id the proper access to the security profile.

     

    Note: He should know the exact profile name and required access by checking the related RACF error.

     

    Thank you,

     

    Lucy



  • 8.  Re: Retrieving Trace File

    Posted Nov 03, 2015 04:35 PM
      |   view attached

    Lucy,

     

    I contacted my RACF and got access.  I am now getting a different error:

     

    Request failed

    Could not find or access log directory. Searched directories: null

    ESPWSS000 -->

     

    Any ideas on how to fix this issue.

     

    Thanks and have a nice day,

     

    Silvia

     

     



  • 9.  Re: Retrieving Trace File

    Broadcom Employee
    Posted Nov 04, 2015 08:14 AM

    Hi Silvia,

     

    Glad that you are making progress.

     

    The new error might be caused by wrong log directory specified. If you need more help, suggest that you open a support ticket and provide related data (screen shots, agent logs etc).

     

    Thank you,



  • 10.  Re: Retrieving Trace File

    Posted Nov 04, 2015 11:00 AM
      |   view attached

    All,

     

    Can you tell me which file is the trace file?

     

    Thanks and have a nice day,

     

    Silvia