Broadcom Customer Care

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Cannot log in to

  • 1.  Cannot log in to

    Posted 11-13-2019 05:20 AM
    When I click the Broadcom account link on, the following error appears.

    Website could not be retrieved

    Unable to determine IP address for

    This indicates that the proxy was not able to resolve the hostname presented in the URL. Check if the address is correct.

    The DNS server returned:

    Name Error: The domain name does not exist.

    This is not the first time something like this has happened. It would be preferable if important websites were reliably accessible.

  • 2.  RE: Cannot log in to

    Broadcom Employee
    Posted 11-13-2019 06:40 AM
    Hi Michael Lowry,

    Suggest you follow the steps mentioned below:
    1. Clear cache, cookies and try to access the site. 
    2. Access the site using different browsers and private browser.
    If you are still getting this error, please help us with your browser details.

    Heena Tabassum
    Customer Care Community Admin