transitioning to symantec endpoint security enterprise

[Francesco Baldi]

Hi, my name is Francesco Baldi my site is:

Istituto centrale per i beni sonori, site id: XXXXX

we are customer of Small Business Edition (SEP SBE)

we have a license subscrition valid until july 9 2021 serial: BXXXXXXXXXX2

mail of subsciption is: ixxxxxxxxxxali.it

we have an active, pre-paid subscription that we purchased through a distributor

but we didn't receive any email to activate our SES Enterprise entitlement.

We can not access the Symantec Endpoint Security Enterprise portal (https://sep.securitycloud.symantec.com/v2/landing) and we don't know how to proceed.

We know that Symantec Small Business Edition (SEP SBE) will be discontinued and no longer will offer protection on 2020-11-16, but we don't know what to do.

I opened a case (32335409  transitioning to Symantec Endpoint Security on 30-October-2020 14:48:56)

but they didn'solve the problem and the case is still open.

Have you any suggest?

Thank you 

Francesco Baldi

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Da: Technical Support <[e-mail]>
Inviato: martedì 3 novembre 2020 13:23
A: BALDI FRANCESCO
Oggetto: {Case#32335409} ## New Information has been Added to your Case

 

Dear Francesco Baldi,



Edited by Heena on 11/9/2020 2:13PM IST 

Note: Please avoid sharing private information on a public forum.

[Heena Tabassum]

Hi Francesco Baldi,

I just sent the login invite to the admins associated your licenses. To access your licenses, please have the admins login to the Security cloud portal and start migrating your current product's configuration to Symantec Endpoint Security Enterprise.

Sent you email privately with the admin details. 

Let me know if you need any further assistance. 




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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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