Access to Symantec Licenses

[Competer IT]

Why is it so difficult to get access to Symantec downloads and licensing? If you take over a company, it is your job to make sure customers are transitioned across. I tried to add serial numbers for Symantec Endpoint protection, portal say account updated, then goes back into a damn loop again asking for Serial / Site ID.

Please help!!

[Heena Tabassum]

Hi Competer IT,

I would encourage you to use the following form and report this issue. One of our team members will contact you and assist you further.
https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.238807620.556364413.1589098153-419331865.1562663255


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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[Competer IT]

Have completed the form and still no access, even after following instructions requesting end user "allow access" email to be sent to Broadcom.

This can't be so hard can it? We've used Symantec fileconnect and never had any of these problems. So right now, despite purchasing licensing with maintenance, we are unable to update our client computers

Dear X,

Thank you for your request for additional site access to company XXXX (xxxxxxxxxx).

Unfortunately, we were not able to approve your request. Additional information may be in comments below.

Rejected as no approval received

If you still require access to this site and feel this is in error, please re-submit your request with additional supporting information in the comments field on the form.


Thank You,
Broadcom Software Support

Note: Please do not reply to this email as this group is not monitored. For any assistance kindly contact Broadcom Customer Care.

[Heena Tabassum]

Hi Competer IT, 

I would need more details to check your account. I sent you email privately for more details.

Regards, 
Heena

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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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