Yeah, just keep calling and eventually you will get the one person that will just give you a site ID. Also ask for the trouble ticket number early. That way you can reference it. I would almost suggest you insist on getting the ticket early. Once you have a ticket they can access you information without having to talk to you.
But after... ~13 days of trying to get a site ID through the online measures, 4 hours of repeatedly calling the Help Desk number finally got me my site ID! But now I have the Cisco hold music like... burned into my brain.
Posting your complaint in this forum also might be quicker. I don't know.. I got through to the lady that gave me my site ID at the same time as I got my return email on this post.
Original Message:
Sent: 04-30-2020 12:31 PM
From: Unknown User
Subject: I would like out of this
I am having the same issue. You cannot get anywhere without a site ID. You cannot even query about how to get your site ID without a sit ID!
Dealing with Broadcom has proven to be even more difficult than dealing with Symantec, and they were difficult enough.
Please let me know if you ever get any help with this issue.
Original Message:
Sent: 04-30-2020 12:17 PM
From: Jonathan Kayl
Subject: I would like out of this
Broadcom,
I didn't get a site ID sent to me. Now I have no way to download my products. I have a valid invoice from when I bought the product 2 years ago. I would just like to get a partial refund for my remaining months and be done with this.
I have been on hold for 4 hours and every time I get someone and get to the point were they can open a ticket, the system drops the call.
Please send me an email and I will reply with my invoice.