Activate your Broadcom Account

[Network Administrator]

All of our users - not just the administrators - have been receiving an email asking them to "Activate your Broadcom Account " when they have Symantec cloud products.  Do they ALL really need Broadcom accounts if they just have Symantec Endpoint AV on one office machine & no need to access the portal?  Any support would be requested by the admins.   Thanks.

[Ernest Pramana]

Hi I had the same issue as all my user got this email to activate and we are use symantec cloud  product

[Heena Tabassum]

Hi All, 

The activation emails were sent to the users who hold NSL(Norton Secure Login) accounts.This is a part of ongoing migration from Symantec to Broadcom systems, Symantec products that currently rely on NSL as their Identity Provider will be transitioning to Okta. As a result, active customer NSL accounts will be migrated to the new platform and users will be required to re-activate their account via a password reset link before authenticating to their respective product portals.

For more details, please refer to the document Symantec ICD Platform NSL to Okta Migration Notice.




------------------------------
Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[Steve Sumner]

Will my SEP product continue to work after May 1, 2020?
I have an old SEP of 12.1.2100.2093 and cannot access the latest version to download, or access anything. I can log in, but that is it.

[Heena Tabassum]

Hi Steve Sumner, 


Nothing has changed in the back-end as long as you have active entitlements for the product. Only the logins have changed. It was a symantec login and we changed it to broadcom login to have a consistent login for all the Broadcom Portals. 

If you are facing any issues, please contact our Customer Care Team by submitting the request form.



------------------------------
Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[Network Administrator]

Heena – do I understand this correctly – that the new login only applies to the portal and that the actual Symantec product will continue to work (presuming it was previously activated) regardless of whether a user creates a new portal login?   Please clarify.  Thanks.

[Sue Magnuson]

Same here - and they are NOT NSL account holders.
We only use Symantec Endpoint Cloud -- 
my END USERS do not access the dashboard, only I as admin do.

At such a time as this, why are you sending my users these emails which is confusing everyone and causing so much more angst.

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Sue Magnuson
FPCSR
CA
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[Sue Magnuson]

we do not hold NSL(Norton Secure Login) accounts. we ONLY use the Symantec end cloud product. My users have never logged into Symantec; I set up their devices for them and everything has been working just fine. Now they are receiving these emails to activate a broadcom account for which they are coming to me to ask whether this is legitimate emails or phishing -- please stop sending my end users emails and respond directly and only to me as the admin for my organization. 

1) Do they really need to activate an account on broadcom if simply a user on Symantec Endpoint? 
2) Will the emails stop going to all my users?

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Sue Magnuson
FPCSR
CA
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[Walt Rundquist]

Well - seems that something in the migration process went wrong. Unfortunatly I see my company name - but other clients information (Address, Name etc). I tried to open a ticket - which will not work, without the Site ID. If you do not have a Site ID - you can request it... only if you have a valid Site ID - yeah, great.
Well Phone Support - they can not find my Symantec Licenses... so I am not a "valid" client, as the lady mentioned on the phone.
After I asked her several times - how to fix this, she simply hangs up.

So - login to new Portal with Okra is possilbe - with other account infomation. All my licenses are not there... as I do not have a Site ID - and, seems I can not get one. If I look in my old portal - everything is listed fine.

I have an Symantec Endpoint Protection - Small Business Edition. Can you guide me - or give me a contact to a "real" support person?
Bjoern

[Heena Tabassum]

Hi Bjoern Roethig, 

Sorry for the inconvenience. Regarding the site Id and your Broadcom account,  I have created a case and escalated it to the concerned team. You should be getting a response from the team as soon as possible. 


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Regards, 
Heena Tabassum
Customer Care Community Admin
Broadcom
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[Sue Magnuson]

Same here - in such a confusing time for everyone, why are ALL my users getting an email from you rather than just the admin? Do they really need to activate an account on broadcom if simply a user on Symantec Endpoint? Everyone is so confused -- they do NOT hold Norton Secure Login accounts - only Symantec Endpoint Cloud users!

They were not sent emails about this merger and suddenly now getting "you need to activate" emails -- at such as time as this! Do my users REALLY need broadcom accounts? Can a real person address this? Scrolling through help documents is wasting our time!

[A L Johnson]

Hello,
Yes this is simply a change from Norton Secure Login (NSL) to Okta - for user authentication.  NSL was used for many things including support, product dashboards, etc. within Symantec.  Simply use this self service tool and https://portal.broadcom.com/web/guest/self-support-portal and update your users accounts or they can do it as well. If you don't think they will ever need to access the product dashboard or access support, and it will all be done by you - then just make sure you have full access via an updated Okta account as well.
Thank you,
Amy

[Said Abouelouyoune]

Hello,

The activation link of the new Broadcom account has expired. How can I get a new one?

You may generate a new one please for [removed the email]

Regards

Said

[Ravi Kumar B]

Hi @Said Abouelouyoune,

I have verified and could see you have successfully reset your password and the account is ACTIVE now.

Please let us know if you are still facing the issue.

Thank you,

------------------------------
Regards,
Ravi Kumar
Customer Care Community Admin
Broadcom Software
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[Said Abouelouyoune]

Hi Ravi,

My personal account is fine. My request is regarding our company account ""

Would you please send us a new Activation link please.

Thank you

Said

[Ravi Kumar B]

Hi @Said Abouelouyoune,

I have checked your company account and could see it as ACTIVE. Please refer to VMware migrated users account activation issues and reset the password.

If you are using the same browser to login multiple accounts, I would suggest you to use the Browser in Private/Incognito mode.

------------------------------
Regards,
Ravi Kumar
Customer Care Community Admin
Broadcom Software
------------------------------

[Said Abouelouyoune]

Thank you Ravi,

I just reset the password successfully.

How can i view my existing Velocloud tickets? when clicking on My cases, this is what I get:

If I select Contact Support, I get a blank page!

[ChristianPorti]

Same issue here....

[Ravi Kumar B]

Hi ChristianPorti,

Please refer to VMware migrated users account activation issues and reset the password.

Thank you,

------------------------------
Regards,
Ravi Kumar
Customer Care Community Admin
Broadcom Software
------------------------------

[ChristianPorti]

Hi Ravi,

I have reset my password this morning and I have been trying to get into the support portal the whole day without success.

Can you check if I have any issue with my account or if the portal works as it should?

I need to access my tickets to give support to my customers, this is not acceptable.

Thank you.

Inetum

Christian Portillo
Virtualization Architect | Senior Systems Engineer

[phone]
Paseo Alameda nº35B
46023 - Valencia, España

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De: Ravi Kumar B via Broadcom <[e-mail]>
Enviado el: lunes, 6 de mayo de 2024 16:15
Para: Portillo-Diaz Christian <[e-mail]>
Asunto: RE: CA Customer Care : Activate your Broadcom Account

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Hi ChristianPorti, Please refer to VMware migrated users account activation issues and reset the password. Thank you, ----------------------... -posted to the "Broadcom Customer Care" community
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Ravi Kumar B<https: community.broadcom.com/network/members/profile?userkey="63afb940-62a3-4ff0-87ea-d49af9f190f3">

Hi ChristianPorti,

Please refer to VMware migrated users account activation issues<https: knowledge.broadcom.com/external/article?articleid="366920"> and reset the password.

Thank you,


------------------------------
Regards,
Ravi Kumar
Customer Care Community Admin
Broadcom Software
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[Leona Prathyusha Valluri]

Hello Christian,

I have sent you a message privately requesting for additional information to troubleshoot further.

Kindly respond to the message with the information required.

------------------------------
Regards,
Leona Valluri
Broadcom Global Customer Assistance
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[CLAUDIO TESTA]

Hi
I completed the migration from VMware account to Broadcom account.
I need to install VMware vSphere on a new server, and I need to download the installation packages of the latest version of
vSphere Essentials
vCenter Server Essentials
and activation keys
I have the license
Account Number: 111807173
Account Name: Due Emme Srl
PO # : 2023122739-434538
with the subscription expiring on 16-NOV-2026

where do I find the files to download and the keys?

Best Regards 

Claudio Testa 

[Said Abouelouyoune]

.