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  • 1.  Search incidents

    Posted 04-17-2018 04:18 AM

    I am looking for a way to perform free-text searches of all of our incidents. I see that it’s possible to search incidents by title.

    CA incident management - 'search cases' screen

     

    Is there a way to search all incidents even if the search term does not appear in the title, but only in the description or case comments?

     

    Preferably, I would like to identify a URL format that can be used in a Firefox Quick Search bookmark, e.g.,

    https://comm.support.ca.com/csupport/CaseManagement/cases/search?q=ucybchng



  • 2.  Re: Search incidents

    Posted 05-07-2018 05:04 AM

    I opened an idea for this:

    CA Support – Case Management: free-text search of all support cases. 

    If you like the idea, please vote for it.



  • 3.  Re: Search incidents
    Best Answer

    Posted 05-08-2018 05:06 AM

    Hi Michael,

     

    Thanks for posting your question!

     

    There is still no ability in place for this type of search, but if you get enough votes for your idea it may be considered in the future.

     

    Thanks!

    Elke