CA Customer Care

Expand all | Collapse all

I do not see my product on the list to open a case

Jump to Best Answer
  • 1.  I do not see my product on the list to open a case

    Posted 07-13-2018 11:21 AM

    Hi! I am trying to open a case for the service management and it does not appear in the list of products



  • 2.  Re: I do not see my product on the list to open a case
    Best Answer

    Posted 07-17-2018 05:46 AM

    Dear Anais,

     

    Thank you for posting your question.

     

    I have been able to find out that the contract for the product has expired. This is the reason that you can no longer see the product under your product list.

     

    I would advise you to reach out to your Sales Department. From my side, I have also informed your CA Partner Account Manager.

     

    Thanks and kind regards,

     

    Elke