Hi! I am trying to open a case for the service management and it does not appear in the list of products
Thank you for posting your question.
I have been able to find out that the contract for the product has expired. This is the reason that you can no longer see the product under your product list.
I would advise you to reach out to your Sales Department. From my side, I have also informed your CA Partner Account Manager.
Thanks and kind regards,