Tech Tip: How to search for an individual PTF in Support.ca.com to select for download

[Robert Galella]

To select and download any individual PTF from the CA Support Portal:

 

• Login to Support.ca.com 
• From the “Welcome to CA Support” Display.
  • Enter the PTF number into the search box and click on the magnifying glass. 
• On the results page, click the 'here' in
  •  "For Solution and Problem search results, click here”
• You should be presented with the link to the solution for download.
• Click on the link, select the solution, and proceed to download.