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Tech Tip: How to search for an individual PTF in Support.ca.com to select for download

  • 1.  Tech Tip: How to search for an individual PTF in Support.ca.com to select for download

    Posted 10-11-2017 12:41 PM

    To select and download any individual PTF from the CA Support Portal:

     

    • Login to Support.ca.com 
    • From the “Welcome to CA Support” Display.
      • Enter the PTF number into the search box and click on the magnifying glass. 
    • On the results page, click the 'here' in
      •  "For Solution and Problem search results, click here”
    • You should be presented with the link to the solution for download.
    • Click on the link, select the solution, and proceed to download.