1 December 2021
To: OPS/MVS Event Management and Automation Customers
From: OPS/MVS Product Team
Subject: Alert Central Connector for z/OS (ACC) 1.0 Enhancement - CAACSEND Utility
On behalf of CA Technologies, a Broadcom Company, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success under our Continuous Delivery model, we are pleased to announce general availability of the following ACC 1.0 Feature PTF:
PTF LU03584 - CAACSEND Utility
Alert Central (AC) is a new alert management solution that is distributed with OPS/MVS 14.0. AC enhances OPS/MVS functionality by providing insightful information about mainframe alerts and reduces time to resolve problems. Key features of AC are:
- Consolidates alerts using an intuitive and modern web interface
- Empowers users with meaningful data around alerts, including historical information
- Integrations with OPS/MVS 14.0, NetMaster 12.2 and SYSVIEW 16.0, and available APIs to support additional products
- Streamlines existing workflows for problem identification, investigation, and incident resolution
- Enables interaction between data center operations staff and SMEs for faster problem handover and escalation
- Includes an auto-ticketing feature with interfaces to seven service management solutions
To help drive AC 1.0 product adoption, customers want the ability to send alerts from other z/OS-based sources such as batch jobs, TSO, third-party products, and lower-level Broadcom product releases like OPS/MVS 13.5. The CAACSEND Utility provides these capabilities.
Please review the Feature PTF and ACC 1.0 product documentation for more information.
You can download your copy of ACC 1.0 via OPS/MVS 14.0 from Broadcom Support Online https://support.broadcom.com/. If you have any questions or require assistance please contact Broadcom Customer Care online at https://www.broadcom.com/support/software/contact where you can submit an online request using the Customer Care web form: https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.205828371.1432263889.1590607313-713014253.1588711301 . You can also call Broadcom Customer Care at +1-800-225-5224 in North America or see https://www.broadcom.com/support/software/contact for the local number in your country.
Should you need any assistance, our Broadcom Services experts can help. For more information on Broadcom Services and how you can leverage our experience, please visit https://www.broadcom.com/support/ca/services-support/ca-services.
Your success is very important to us, and we look forward to continuing our successful partnership with you.
To review Broadcom Support lifecycle policies, please review the Broadcom Support Policy and Terms located at: https://support.broadcom.com/.
Thank you again for your business.