CA ACF2

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Chat Feature now available for ACF2 Product Support

  • 1.  Chat Feature now available for ACF2 Product Support

    Posted 07-21-2015 03:34 PM

    CA ACF2 support now has a CHAT feature.  When you log in to Support Online to open a case with support, there is a new CHAT button available.

    If you just have a question or need clarification on some feature within ACF2, instead of opening a case, you can do a quick CHAT with a live support representative.

    We are very excited to be able to communicate with you, our cilents, in this quick and easy way—no need to open a case and wait for a call-back or email—instant answers.

    A chat is only available for a priority 3 or 4 case.

    I look forward to chatting with you soon.

     

    look for the chat button when starting to open a new support case.

                                         chat-english-70.png



  • 2.  Re: Chat Feature now available for ACF2 Product Support

    Posted 08-13-2015 04:45 PM

    Acf2 (2).jpgIndeed it's here If you are unsure about how to use the chat feature, or if you want to see if other products have been added to the support list, go to


    ca.com/chat

     

    You will be directed to the instructions and product list. Good luck!