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CA Automation Point: Does anyone remote desktop in Automation Point?

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  • 1.  CA Automation Point: Does anyone remote desktop in Automation Point?

    Posted 11-12-2018 09:47 AM

    Does anyone use Remote Desktop to admin automation point?  We used to use VMware to admin automation point but recently started using remote desktop and we have run into issues where automation point actually comes down every couple of days with the following message: 
    Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

     

    DETAIL -
    19 user registry handles leaked from \Registry\User\S-1-5-21-1275210071-879983540-1801674531-205142:
    Process 9748 (\Device\HarddiskVolume1\PROGRA~2\CA\CAAUTO~1\Bin\apollmgr.exe) has opened key \REGISTRY\USER\S-1-5-21-1275210071-879983540-1801674531-205142
    Process 10944 (\Device\HarddiskVolume1\PROGRA~2\CA\CAAUTO~1\Bin\apolluni.exe) has opened key \REGISTRY\USER\S-1-5-21-1275210071-879983540-1801674531-205142
    Process 10400 (\Device\HarddiskVolume1\PROGRA~2\CA\CAAUTO~1\Bin\apolluni.exe) has opened key \REGISTRY\USER\S-1-5-21-1275210071-879983540-1801674531-205142
    Process 8092 (\Device\HarddiskVolume1\PROGRA~2\CA\CAAUTO~1\Bin\apolluni.exe) has opened key \REGISTRY\USER\S-1-5-21-1275210071-879983540-1801674531-205142
    Process 4172 (\Device\HarddiskVolume1\PROGRA~2\CA\CAAUTO~1\Bin\axcrexx.exe) has opened key \REGISTRY\USER\S-1-5-21-1275210071-879983540-1801674531-205142
    Process 10144 (\Device\HarddiskVolume1\Program Files (x86)\CA\CA Automation Point\Bin\axc2p.exe) has opened key \REGISTRY\USER\S-1-5-21-1275210071-879983540-1801674531-205142
    Process 10144 (\Device\HarddiskVolume1\Program Files (x86)\CA\CA Automation Point\Bin\axc2p.exe) has opened key \REGISTRY\USER\S-1-5-21-1275210071-879983540-1801674531-205142\Software\Microsoft\Windows\CurrentVersion\Internet Settings
    Process 10144 (\Device\HarddiskVolume1\Program Files (x86)\CA\CA Automation Point\Bin\axc2p.exe) has opened key \REGISTRY\USER\S-1-5-21-1275210071-879983540-1801674531-205142\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings
     

    Just wondering ..



  • 2.  Re: CA Automation Point: Does anyone remote desktop in Automation Point?

    Broadcom Employee
    Posted 11-12-2018 10:24 AM

    Hi Randy,

     

    What version are you running of CA AP. We know there are some memory issues at CA AP release 11.5 SP3.

    If you are running the base SP3 of r11.5, you should install PATCH 3 of r11.5 SP3..

    This patch will resolve the memory issue...

    If you are not at SP3 of r11.5, then please open a case at CA Support and let us investigate the cause of the case..

     

    Best regards,

    Hennie Hermans

    Principal Support Engineer

    CA Technologies, A BROADCOM Company.



  • 3.  Re: CA Automation Point: Does anyone remote desktop in Automation Point?

    Posted 11-12-2018 10:33 AM

    We are running 11.5.3.2



  • 4.  Re: CA Automation Point: Does anyone remote desktop in Automation Point?
    Best Answer

    Broadcom Employee
    Posted 11-13-2018 08:28 AM

    Hi Randy,

     

    You are currently running CA AP r11.5 SP3 patch 2.... 

    And patch 3 includes these changes :

     

    Fixes included in 11.5.3.3 (Problem #: 756):

    - 01182801 - Fixed an error causing Recycle OPS command to never finish.

    - 01194610 - Fixed a memory handle leak in logging mechanism, which could cause issues with log file rolling and could lead to a crash.

     

    So, please apply patch 3. It should solve your memory issue..

    You can find it at our CA Support website, search for SO06160, or check this url :

    CA AUTOMATION POINT 11.5 SP3 PATCH3 

     

    Regards,

    Hennie Hermans