Troubleshooting in CA Chorus
So you have experienced a problem while working in CA Chorus, and you need help. What can you do to quickly resolve the issue?
-
Run the Logging Script as noted in Chapter 1 of the Troubleshooting Guide. Doing so lets you quickly gather basic diagnostic information.
-
Check out the Known Issues in Chapters 2 and 3 of the Troubleshooting Guide. Many entries include simple workarounds.
-
If you do not find your answer in the Troubleshooting Guide, gather the following information and contact CA Technologies. Doing so can expedite the resolution.
-
What product and software version are you running?
-
What were you trying to do?
-
Take a screen capture with the error message and any associated log files. Capturing this information lets us see exactly what you are seeing in the product and in the logs.