David,
look at the Accounting tables, specifically the CBSOR reasons, if you are on R14, page in Admin guide is page 960 on interpreting the temporary index reasons.
I have defined this for each IDEAL site I have worked on. Ideal support can also help how to interpret the CBSOR field. you will probably want to mainly run this all the time in your testing environments and only turn it on, when you suspect a problem in production. The accounting tables can be turned on or off, dynamically, once the table is defined to your multi-user start up parms.