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Cannot access manage.symanteccloud.com (partner management console)

  • 1.  Cannot access manage.symanteccloud.com (partner management console)

    Posted Sep 06, 2020 01:32 PM
    Since thursday (09/03/20) I´m unable to login to my partner management console under manage.symanteccloud.com.

    We are sorry...

    An unspecified error has occurred. Try to login again. If the error continues, contact support.

    I also cannot open a ticket for this:

    User is not active in system, Please Contact your admin.


    any know issues at this time?

    Regards

    Stefan...


  • 2.  RE: Cannot access manage.symanteccloud.com (partner management console)

    Broadcom Employee
    Posted Sep 09, 2020 10:39 AM
    Hi,

    We would need more details to investigate on this issue. Please use the following link and create a case with us.
    https://ca-broadcom.wolkenservicedesk.com/web-form

    Once the request is submitted, please let me know the case number.

    Thank you.

    ------------------------------
    Regards,
    Heena Tabassum
    Customer Care Community Admin
    Broadcom
    ------------------------------