I am looking for a way to perform free-text searches of all of our incidents. I see that it’s possible to search incidents by title.
Is there a way to search all incidents even if the search term does not appear in the title, but only in the description or case comments?
Preferably, I would like to identify a URL format that can be used in a Firefox Quick Search bookmark, e.g.,
https://comm.support.ca.com/csupport/CaseManagement/cases/search?q=ucybchng