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CA Support Page - Accessing "My Cases" Issue

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Haruhiko Davis

Haruhiko DavisNov 05, 2018 10:03 AM

Legacy User

Legacy UserNov 05, 2018 10:11 AM

Patricio Bermudez

Patricio BermudezNov 05, 2018 02:30 PM

Jean Franco

Jean FrancoNov 06, 2018 08:10 AM

lerojanod

lerojanodNov 06, 2018 08:14 AM

Nikola Milosavljevic

Nikola MilosavljevicNov 05, 2018 03:57 PM

HungChih Shen

HungChih ShenNov 05, 2018 11:08 PM

Jose Manuel Carabe

Jose Manuel CarabeNov 06, 2018 03:05 AM

Ruben Co

Ruben CoNov 06, 2018 03:10 AM

lerojanod

lerojanodNov 06, 2018 08:14 AM

Legacy User

Legacy UserNov 06, 2018 08:32 AM

Miller Echagarreta

Miller EchagarretaNov 06, 2018 12:29 PM

  • 1.  CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 09:53 AM

    Has anyone else come across this issue today (or over the weekend)? After I login to support.ca.com successfully and then click "My Cases" link, I get the following page...

     

     

    If this is global issue, can we get this escalated quickly for a resolution? I've had couple of other folks try it out and they are also getting the same result.

     

    Thanks in advance for all your help.

     

    Manish

    casupport 



  • 2.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 09:56 AM

    Should this be posted elsewhere (on another Community Space)? If so, please feel free to move it where it can get max exposure.



  • 3.  Re: CA Support Page - Accessing "My Cases" Issue

    Broadcom Employee
    Posted Nov 05, 2018 10:03 AM

    same



  • 4.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 10:11 AM

    Yep - same here



  • 5.  Re: CA Support Page - Accessing "My Cases" Issue

    Broadcom Employee
    Posted Nov 05, 2018 10:39 AM

    Thank you for the heads up.

    We are working on this issue with highest priority.



  • 6.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 11:07 AM

    Thanks Rainer_Miltenberger for providing us with the update and glad it's on your highest priority list

     

    Cheers,

    Manish



  • 7.  Re: CA Support Page - Accessing "My Cases" Issue
    Best Answer

    Posted Nov 05, 2018 11:05 AM

    This issue has now been resolved.  Users should now be able to access Case Management without issue.



  • 8.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 11:11 AM

    Thanks henja04, I just verified and it works. Appreciate the quick turn around on the resolution.

     

    Manish



  • 9.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 12:02 PM

    Verified that it works for me too (CA Internal).

     



  • 10.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 02:30 PM

    Sorry but I can't access.



  • 11.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 06, 2018 08:10 AM

    I still have the same issue.!! Anyone else???



  • 12.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 06, 2018 08:14 AM

    Me!



  • 13.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 11:13 AM

    The issue is not resolved for me, same error message... 



  • 14.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 11:21 AM

    Hi, Could you try clearing your cache, closing your browser session and then open a new session and see if the problem is still occurring for you?



  • 15.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 11:49 AM

    Hi henja04,

    I cleared the cache and closed the browser session (Chrome) but the problem is still occur... 



  • 16.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 12:13 PM

    Hi, There seems to be an issue with your account specifically.  As I indicated in my direct mail to you, I will work with you directly to resolve your access problems.



  • 17.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 02:45 PM

    Hi, same issue here... any workaround? Clearing browser cache is not working.

    Regards,

    JOHN



  • 18.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 03:22 PM

    I just called CA Support and was informed that the issue has been resolved but I still get the single sign on error when accessing My Cases. Cleared cache and restarting the browser does not solve the issue.



  • 19.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 03:57 PM

    Still the same issue for me as well



  • 20.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 05, 2018 11:08 PM

    Still the same issue for me as well



  • 21.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 06, 2018 02:14 AM

    Same problem over here   so not resolved at all...

     

    refreshed browser, started from scratch but same error



  • 22.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 06, 2018 03:05 AM

    Still the same issue for me as well



  • 23.  Re: CA Support Page - Accessing "My Cases" Issue

    Broadcom Employee
    Posted Nov 06, 2018 03:09 AM

    Thank you all, we are researching why the correction did not fire for all users yet.



  • 24.  Re: CA Support Page - Accessing "My Cases" Issue

    Broadcom Employee
    Posted Nov 06, 2018 04:22 AM

    Hi Reiner, 

    update just few minutes ago from one customer - they can still not logon to the support portal to access the cases. 

    Cheers, Joerg 



  • 25.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 06, 2018 03:10 AM

    Just tried this again today. Now this.



  • 26.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 06, 2018 08:14 AM

    I have the same error:

     



  • 27.  Re: CA Support Page - Accessing "My Cases" Issue

    Broadcom Employee
    Posted Nov 06, 2018 08:17 AM

    Hi Luis, 

     

    Sorry for the inconvenience. Our team is looking into it and will keep you posted once it is fixed. 

     

    Regards, 

    Heena 



  • 28.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 06, 2018 08:25 AM

    I`m still with error, cant access since yesterday at noon, we are from LATAM, hope this can be resolve ASAP, most regarding our costumers.

    Cheers.

    Pablo



  • 29.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 06, 2018 08:32 AM

    I'm also having this problem



  • 30.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 06, 2018 09:30 AM

    Same issue here, my colleagues too (refreshed browser, different browsers, different workmate accounts, same error)

    "MY CASES" link



  • 31.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 06, 2018 11:19 AM

    I have 1 co-worker that is able to access My Cases without a problem. Me and another colleague still had the SSO Error.



  • 32.  Re: CA Support Page - Accessing "My Cases" Issue

    Posted Nov 06, 2018 12:29 PM

    I have this problem right now. What can I do?



  • 33.  Re: CA Support Page - Accessing "My Cases" Issue

    Broadcom Employee
    Posted Nov 06, 2018 01:30 PM