View Only
  • 1.  New user logon issues

    Posted Oct 06, 2015 02:41 PM

    Anyone experience issues where new SOI users cannot logon? The UI doesn't accept user's credentials and continually prompts user to enter credentials. The client log throws this error:


    • Oct 5, 2015 2:58:10 PM - User xxxxxxxx attempted to logon to browser page from host ***.***.***.*** (***.***.***.***) but authorization failed with error: Authorization failed. Ensure the user name and password are valid.


    User should have been locked out of AD (if bad creds were entered) with the many attempts user tried but it appears the authentication never gets through to AD.


    I've also seen where SOI would allow a user in by clicking the "Cancel" button after multiple logon attempts.


    Any ideas?





  • 2.  Re: New user logon issues

    Posted Oct 27, 2015 11:39 AM

    Hello Fue,

    Thank you for your question.  Can you please clarify what CA Product you may be referring to?

    Thank you very much,

    Helen Biederbeck

    Support Delivery Manager