Mainframe Software

Thank you for participating in the MIM NPS Survey

By Michael Kiehl posted 04-11-2016 02:19 PM

  

I wanted to thank everyone that participated in the MIM Net Promoter Score Survey recently conducted. We received some outstanding comments and scores and we only have you to thank for it. We will strive to continue to put forward great product and exceptional customer service. 

 

Diving deep into the scores, we have detected several areas of improvement; documentation being the area of greatest needs.  We have already taken steps through the previous release to begin this improvement effort.  Our documentation writers have begun an analysis of the individual responses and will be looking at the best way to improve (Video’s, scenario based, etc). If you would like to provide additional insights into either of these items or anything else around your usage of MIM, please feel free to reach out to me.  Customer input and opinions are always welcomed and valuable when shaping the products future direction.

 

Once again, a heartfelt thank you for your time to take the survey.

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