Any update on this error condition? I too have a workstation with Windows 7 Professional (x86) and VIP Access Desktop 2.1.1 installed that is receiving this error. The latest information I've gathered from the workstation comes from two files:
[%USERPROFILE%\AppData\Local\Symantec\VIPAccessClient\VIPAccessClient.txt]
PROV :ERROR:10/16/2013 09:52:18 VIPUIManager.exe[1996] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:52:32 VIPUIManager.exe[5716] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:52:32 VIPUIManager.exe[5716] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:52:32 VIPUIManager.exe[5716] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:52:32 VIPUIManager.exe[5716] [ .\VSLog.cpp][ 175] SPAcquireToken Error:
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:52:32 VIPUIManager.exe[5716] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error :
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:52:35 VIPUIManager.exe[5668] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:52:35 VIPUIManager.exe[5668] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:52:35 VIPUIManager.exe[5668] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:52:35 VIPUIManager.exe[5668] [ .\VSLog.cpp][ 175] SPAcquireToken Error:
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:52:35 VIPUIManager.exe[5668] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error :
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:52:38 VIPUIManager.exe[3864] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:52:38 VIPUIManager.exe[3864] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:52:38 VIPUIManager.exe[3864] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:52:38 VIPUIManager.exe[3864] [ .\VSLog.cpp][ 175] SPAcquireToken Error:
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:52:38 VIPUIManager.exe[3864] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error :
AppErr:19308, SysErr:0, Desc:
[%USERPROFILE%\AppData\LocalLow\Symantec\VIPAccessClient\VIPAccessClient.txt]
PROV :ERROR:10/15/2013 09:47:22 VIPUIManager.exe[5276] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:27:51 VIPUIManager.exe[5860] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:27:51 VIPUIManager.exe[5860] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:27:51 VIPUIManager.exe[5860] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:27:51 VIPUIManager.exe[5860] [ .\VSLog.cpp][ 175] SPAcquireToken Error:
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:27:51 VIPUIManager.exe[5860] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error :
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:28:35 VIPUIManager.exe[1480] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:28:35 VIPUIManager.exe[1480] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:28:35 VIPUIManager.exe[1480] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:28:35 VIPUIManager.exe[1480] [ .\VSLog.cpp][ 175] SPAcquireToken Error:
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:28:35 VIPUIManager.exe[1480] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error :
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:37:27 VIPUIManager.exe[1724] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:37:27 VIPUIManager.exe[1724] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:37:27 VIPUIManager.exe[1724] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:37:27 VIPUIManager.exe[1724] [ .\VSLog.cpp][ 175] SPAcquireToken Error:
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:37:27 VIPUIManager.exe[1724] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error :
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:43:07 VIPUIManager.exe[3360] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:43:07 VIPUIManager.exe[3360] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:43:07 VIPUIManager.exe[3360] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:43:07 VIPUIManager.exe[3360] [ .\VSLog.cpp][ 175] SPAcquireToken Error:
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:43:07 VIPUIManager.exe[3360] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error :
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:44:45 VIPUIManager.exe[4124] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:44:45 VIPUIManager.exe[4124] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:44:45 VIPUIManager.exe[4124] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:44:45 VIPUIManager.exe[4124] [ .\VSLog.cpp][ 175] SPAcquireToken Error:
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:44:45 VIPUIManager.exe[4124] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error :
AppErr:19308, SysErr:0, Desc:
PROV :ERROR:10/16/2013 09:51:10 VIPUIManager.exe[ 884] [ .\Dskpp.cpp][ 383] Dskpp Provision_new provision failed
PROV :ERROR:10/16/2013 09:51:10 VIPUIManager.exe[ 884] [ .\STOTPProvider.cpp][1678] CSPOTPProvider::SPOTPAcquireToken: ConvertTokenXMLToStruct of Server-Response failed.
PROV :ERROR:10/16/2013 09:51:10 VIPUIManager.exe[ 884] [.\vssofttokenproviders.cpp][1242] SPAcquireToken: SPOTPAcquireToken of OTP Provider failed.
PROV :ERROR:10/16/2013 09:51:10 VIPUIManager.exe[ 884] [ .\VSLog.cpp][ 175] SPAcquireToken Error:
AppErr:21011, SysErr:0, Desc:
SDK :ERROR:10/16/2013 09:51:10 VIPUIManager.exe[ 884] [ .\VSLog.cpp][ 175] VSSTAcquireCredential Error :
AppErr:19308, SysErr:0, Desc:
Edit: Added "(x86)" in description of Windows 7 Professional