In the third part of the series, an automated response to a user generated alert is shown. The demonstration is a proof of concept showing a user self-service approach to recovering a failed or corrupted system to the last full backup.
This is a proof of concept only to show what is possible in bringing together a number of components. Further customizations may be needed for a production environment to further automate the solution.
The following image summarizes the prerequisites and steps shown in the demonstration video. (click to open original image)
Components outside of the base Symantec solution tool set and Intel vPro Technology include the following:
Further customizations of the Symantec Recovery Disk, using a base WinPE bootable ISO, could be made to automatically map the desired network drives, request user login credentials for file access permissions, and so forth. In addition, the process could be integrated into a Workflow process to further integrate into the target production environment.
In connection with the examples shown for out-of-band alerts and events, take a look back at a previous article posted on Integrating Intel vPro into a HelpDesk Environment. Much of the framework in that article is available natively within the Symantec Management Platform.
I am very interested to hear your ideas for integrating these features and components into a daily process. In fact – the offer for Bonus Points on Symantec Connect is still available (see Get Bonus Points: Intel and Symantec Solution Implementations.)
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