Dear SOS Partner,
•Description
A large number of ASGs reported that Symantec AV and/or Symantec Advanced
Machine Learning failing to update on December 18th 2018 through
January 21st 2019.
An issue was discovered that prevents the Symantec updater from reaching out
for the update through the network interface, resulting in a large number
of messages indicating 'Symantec AV update failed'.
•Action Required
To recover the bad state and retrieve this update:
If running any version of 6.7.4.x:
Go to the Content Analysis tab; then to Utilities > Services; click on refresh antivirus
engines and signatures
If running ASG 6.7.3.x:
Upgrade to 6.7.4.x. Upon upgrading, the issue will rectify on upgrade.
If there is requirement to stay on 6.7.3, restore factory defaults.
Prior to restoring factory defaults, a configuration backup can be made and
used after defaulting the device.
•Status
As of January 22nd 2019, there has been an update with correction published
for Symantec AV, in which corrects the issue, as well as future mitigation of the issue.
•Resolution
Symantec AV/AML update published with correction. The version with
the correction is engine 4.0.0.214. LUX version 2.14.0.40.
Please read the following article
https://support.symantec.com/en_US/article.ALERT2640.html
Your SOS Team,