Mac Management Group

A recording of this webcast is now available here: http://bit.ly/10xFJQP

Learn how to implement a successful Self-Service strategy that benefits both end-users and IT while fulfilling end-user expectations for IT Service Delivery.

Agenda:

•  Evolution of Self-Service automation
•  Key factors for a successful Self-Service strategy
• SymantecTM and BiomniTM Self-Service solutions

Presenters:

•  Jason Short – ServiceDesk Product Mgr.
• Adrian Sakashita – Front Office for Symantec Product Mgr.