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Jul 12, 2017 04:20 PM

Cyril Colletaz

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Cyril Colletaz

Aug 03, 2019 01:55 PM

Deat Jon,

I hope your are fine,

You Service Alliance Manager can provide you access to SGARS.

Do you know who is he/she?

let me know then I can redirect him/her to you.

thank you

Rgds

Cyril Colletaz

Jon-Finngard Moe

Aug 02, 2019 08:47 AM

Hi, I asked to get access to SGARS by partnerservice. But they inform me that the tool is "internal only" for Symantec now. True?

***************

Dear Jon-Finngard

Thank you for your inquiry. Please see the detail below regarding your incident number 30256684.

I have checked this issue with a department who works on this tool and been advised that this is an internal tool and it is not offered to non-Symantec employees. It looks like some rules have changed since you were having the access to SGARS.

Please let me know if you have any further questions.

Kind regards,

Urszula Kalecinska
Symantec Partner Service

Andy Quaeyhaegens

Mar 16, 2018 04:06 PM

Ah well, I'll wait for it to come available once again. Meanwhile I'll wade through the sysinfos myself, and maybe create my own tooling.

It's only a "reader" for the results actually.

AKH_BC

Mar 14, 2018 09:34 AM

Andy,

Originally this was the old BTSP EMEA page where you had to have had someone set you up an account and been part of the BTSP program.

Obviously now that's been merged into SYMC, but some of that was hard coded and it's been years since I can recall it letting anyone self register for that exact reason.

Andy Quaeyhaegens

Mar 07, 2018 03:44 AM

-- The said attachment --

Andy Quaeyhaegens

Mar 07, 2018 03:33 AM

Hi Cyril,

Unfortunately, that link is only available for who had access before that platform was locked down: One needs to register to obtain access, but registration is disabled by the administrator... see attachment.

Access to the tool would be greatly appreciated!

Thanks

Cyril Colletaz

Feb 16, 2018 11:05 AM

I checked with our team, and this is the link.

https://btsp-portal.symantec.com/sgars.php?app=homePage

so we keep the same link than before, sorry about the confusion.

Cyril Colletaz

Service Alliance Manager EMEA.

Cyril Colletaz

Feb 15, 2018 03:54 PM

Thank you Matthias, Andy,

I will check the link and keep you posted.

Have a nice day.

Cyril Colletaz

Matthias Geiser

Feb 08, 2018 10:09 AM

There seems to be a nameserver issue:

$ dig +short ns symantec.com
pdns4.ultradns.org.
pdns2.ultradns.net.
udns2.ultradns.net.
pdns6.ultradns.co.uk.
pdns5.ultradns.info.
pdns1.ultradns.net.
pdns3.ultradns.org.
udns1.ultradns.net.

$ dig ns symc.symantec.com @pdns4.ultradns.org

; <<>> DiG 9.11.2 <<>> ns symc.symantec.com @pdns4.ultradns.org
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 34230
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 4, ADDITIONAL: 5
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 65235
;; QUESTION SECTION:
;symc.symantec.com. IN NS

;; AUTHORITY SECTION:
symc.symantec.com. 86400 IN NS dns-apj1.net.symantec.com.
symc.symantec.com. 86400 IN NS dns-am1.net.symantec.com.
symc.symantec.com. 86400 IN NS dns-emea1.net.symantec.com.
symc.symantec.com. 86400 IN NS dns1.net.symantec.com.

;; ADDITIONAL SECTION:
dns-am1.net.symantec.com. 86400 IN A 155.64.72.12
dns-apj1.net.symantec.com. 86400 IN A 155.64.72.32
dns-emea1.net.symantec.com. 86400 IN A 155.64.72.22
dns1.net.symantec.com. 86400 IN A 155.64.72.2

$ dig sgars.symc.symantec.com @155.64.72.22

; <<>> DiG 9.11.2 <<>> sgars.symc.symantec.com @155.64.72.22
;; global options: +cmd
;; connection timed out; no servers could be reached

Andy Quaeyhaegens

Feb 08, 2018 07:54 AM

Hi Cyril, that lnik doesn't seem to work for me - but maybe it's not intended to work for me?