Problem Description: SOI and UIM are sharing the same database server and port, with separate databases. When I a ttempt to install the UIM connector on the server, UIM connector will not connect to the database. I see the message in the connector log "Error connecting to...
This Tech Tip is related to all SOI and Spectrum Releases that are supported by the Spectrum Connector for SOI 2.0.0.195 and higher. When a SpectroServer has a very high volume of Alarms, aka Alarm Storm, over a short period of time it can happen that Alarm Clear events are not ...
Problem: - We have few services in our SOI. When running soitoolbox with --getStatisticalData option, the result for Services in soi showing 0. Solution: - soitoolbox with --getStatisticalData option will show data published by the connectors, excluding the...
Getting the following error during when logging in to SOI "Error handling JSON header" . On this occasion the problem was resolved by: Restarting the Manager Services.
We had some issue with post 3.2 patches where the user name would be case sensitive when logging into SOI. To correct this you can apply the 3.2 CUM2 or higher update.
NOTE: Before editing any files, always make a backup of those files. Here are the steps to add the Occurrences attribute from Specturm to SOI. Spectrum Connector version needs to be at least 2.0.0.178 On the Spectrum connector system: 1) Stop CA SAM Integration Services...
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After starting the CA SAM Integration Services, the connector do not start. If you check the \soi\jsw\logs\SAM-IntegrationServices wrapper.log and see the message INFO | jvm 1 | 2014/09/02 15:29:09 | Exception in thread "CA:00XXXX ******" java.lang...
Problem: Created a new 'Create New Event' event policy to change Alert Severity of specific alerts, the policy is working as it creating a new Alert with desired Severity but the old Alert is not getting cleared. Hence, SOI console has both old & new alert. Solution: Change Mdr...
If we highlight a specific service in the SOI dashboard, select the "Availability" tab and click on the pie chart to generate a report, a report for ALL services is generated. It does not generate a report for the single specific service that was selected. This problem symptom can be...
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