Dear All, I am attaching a reference document for my CA TEAM those are facing problems for creating SLA(Service Type). If you have any further queries regarding same,please give me a mail to jdash6@gmail.com with problem description and screenshot. Hope this document will help you. &...

165250.docx

ca ca service management response sla sla configuration sla management

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Added May 03, 2017

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ca ca service management response sla sla configuration sla management

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Discussion Thread 3 SLA x Maintanance Window

Discussion Thread 2 Modification on UI of analyst page.

Discussion Thread 3 HOW CAN WE DISABLE URGENCY AND IMPACT FIELD AND MAKE PRIORITY FIELD EDITABLE FROM ANALYST PAGE.

Library Entry How to Configure SLAs and Attach the Service Type to an Object.

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Discussion Thread 3
SLA x Maintanance Window

Discussion Thread 2
Modification on UI of analyst page.

Discussion Thread 3
HOW CAN WE DISABLE URGENCY AND IMPACT FIELD AND MAKE PRIORITY FIELD EDITABLE FROM ANALYST PAGE.

Library Entry
How to Configure SLAs and Attach the Service Type to an Object.