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Discussion Thread 4
Multiple Notification Macro Don´t Display Ticket Number

Diego Lima

Added 08-09-2018

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CA Service Desk events macros notification manager

Discussion Thread 3
How to PAUSE sla when incident status change to resolve from awaiting end user responce.Is there any macro condition for the same?

CA Business Service ... CA Service Desk ca service desk 17.0 ca service desk 17.0 casdm casdm 14 event rule macro atomic condition macros site-defined condition sla sla status

jagatjyoti1

Added 06-08-2017