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Library Entry
IT Service Management Process Maps

IT Service Management Process Maps   Select Your Route to ITIL® Best Practice   Brian Johnson                — VP and WW ITIL Practice Manager, CA Inc. Nancy Hinich     ...

231164335.pdf

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TMACUL
Added 01-28-2016
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ca service desk CA Service Desk ca service management deming cycle itil map mind map pdca process map subway

Library Entry
HDI Research Technology For Empowering End Users

According to a recent HDI Survey only about 1 out of 4 rate their current online forms as "very successful" with the biggest hurdle being end-user adoption…  Sound familiar?     To find out more, take a look at the latest HDI Research Summary Report, &ldquo...

231160161.pdf

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rafha02
Added 09-03-2015
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CA Business Service ... CA IT Asset Manager CA Service Desk end user hdi itil itsm self service self-sufficent service_desk