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Discussion Thread
3
Modify web form home
CA Service Desk
casdm17
customise
employee
foreign
form
have
interface
language
multi-language
service desk
web
you
you have
Marco Antonio Velazquez Aldama
Added 04-09-2019
View Community
CA Service Desk
casdm17
customise
employee
foreign
form
have
interface
language
multi-language
service desk
web
you
you have
Discussion Thread
2
Licensing for mobile users of Service Desk Manager
17.1
analyst
CA Service Desk
employee
itsm
licence
license
licensing
mobile
mobile app
service desk manager 17.1
Richard Armstrong
Added 02-07-2019
View Community
17.1
analyst
CA Service Desk
employee
itsm
licence
license
licensing
mobile
mobile app
service desk manager 17.1
Discussion Thread
5
View Classic Workflow Task from Employee
CA Service Desk
classic workflow
employee
service desk
Fabian Basoalto
Added 10-04-2018
View Community
CA Service Desk
classic workflow
employee
service desk
Discussion Thread
5
Users "Employee" can edit ticket that are locked but informations aren't saved and no error messages are displayed.
ahd05021
CA Service Desk
employee
employee page
employees home
incident
lock
record_lock
request
Benoit Laviolette
Added 08-20-2018
View Community
ahd05021
CA Service Desk
employee
employee page
employees home
incident
lock
record_lock
request
Discussion Thread
6
Users (Employees) cannot create Request or Incidents using categories that have workflows automatically attached to it.
#self service
CA Service Desk
classic workflows
employee
incidents
licence
request/incident/problem ...
tasks
Benoit Laviolette
Added 08-03-2018
View Community
#self service
CA Service Desk
classic workflows
employee
incidents
licence
request/incident/problem ...
tasks
Discussion Thread
5
Hide priority in Issue creation form in the employee UI
CA Service Desk
customisation
customization
detail_iss.htmpl
employee
interface
issue
service desk manager
hassan.lagroubi
Added 01-24-2018
View Community
CA Service Desk
customisation
customization
detail_iss.htmpl
employee
interface
issue
service desk manager
Discussion Thread
4
Add or Update Help Link in Employee Menu Bar
CA Service Desk
employee
help
link
menu
laura.hamersly
Added 01-05-2017
View Community
CA Service Desk
employee
help
link
menu
Discussion Thread
4
Employee Role - Cannot see other user's tickets
CA Service Desk
employee
limit viewing to ...
requester
sdm tickets
DerekNielson
Added 12-29-2016
View Community
CA Service Desk
employee
limit viewing to ...
requester
sdm tickets
Discussion Thread
8
Service Desk 14.1 modify employee home
CA Service Desk
ca_sdm_14.1
employee
scoreboard
Anon Anon
Added 08-24-2016
View Community
CA Service Desk
ca_sdm_14.1
employee
scoreboard
Discussion Thread
8
Request Areas - Self Service Include option
1
12.6
blank
CA Service Desk
ca service managent
employee
form
hyperlink
request area
self-service
true
Simon Ellis
Added 06-12-2016
View Community
1
12.6
blank
CA Service Desk
ca service managent
employee
form
hyperlink
request area
self-service
true
1
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