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Library Entry
How Dashboards are changing SLM

Service Level Management in the past was sending out a pdf to the customer 2 or 3 weeks after the reporting month.    This is a "post-mortem" reporting and not able to support the new agile enterprise to achieve its goals.    Business real time dash boards deliver the...


Library Entry
Data purge

How it works: The service responsible for the purge is PslWriter. Each instance handles the agents under its responsibility. Here the data purge procedure steps: The GUI creates a request in t purge queue. The first PslWriter instance that finds this request (it’s handled...