When you go into the Service Editor you can define custom propagation policy. This is available when you select an item in the modeler and right click on it, then "define policy" then "custom policy", then the "Edit" option. If the option to "Edit" is grayed out that is because you first need to...
'Send Email' Escalation Action is working from SOI Escalation policies but when I try to send email from Console it fails. - In SOI we need to provide Email server details in 2 places under 'Administrator' tab 1. CA Service Operations Insight Manager Configuration => => Email Configuration...
When upgrading from SOI 3.2 CU3 to SOI 3.3 CU2 on a Spectrum connector system using the the ‘soi-installer.exe’ from the SOI 3.3 DVD, I receive the error message below. . "Invalid Installation Attempt Wrong Installer Cannot upgrade version 3.2.0.389.20141022 to 3.3.0.102 ...
When adding a lot of Service Discover rules the Services are not being created. If you review the \SOI\log\service-discovery.log you will see errors: ERROR [dataLoaderScheduler4-1] servicediscovery.ServiceDiscovery - scanForRulesChanges(). java.lang.OutOfMemoryError: PermGen space &...
Max size of AMQ (Active MQ) data folder is 5 GB and it can be verified in file ..SOI\tomcat\webapps\activemq-web\WEB-INF\caifwmq.xml as below ...
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Q: Why are the alert User Attributes not returned when using the REST API get alert call? A: In order for the Alert User Attributes to be returned the GetAlertv2 REST API call with accept media type "application/vnd.ca.soi.api.v2+xml" must be used to retrieve the User...
108001.docx
On Page 14 of the SNMP 2.0 Connector Guide the following is specified Install the SNMP Connector Install the Catalyst Connector for the SNMP on the same server where Catalyst Container and IFW Proxy is installed and running. Important! Install the CA Catalyst Container...
Right now, SOI 3.3 or prior does not support any Help Desk integration with Service Desk 14.1. If you want support for this release open an 'Idea' on the community boards requesting it.