CA and Forrester Webcast: Setting the IT Service Desk on Fire

When:  Jun 18, 2014 from 11:00 AM to 12:00 PM (ET)
Associated with  Clarity Service Management

Guest speaker Amy DeMartine, Sr. Analyst, Forrester Research, Inc. & Crystal Miceli, CA Technologies


The age of the customer is upon us and expectations on customer experience are only increasing. For the IT Service Desk, there is growing distance between what the business expects from their IT experience and how IT delivers that service. Forrester Senior Analyst, Amy DeMartine, will cover trends affecting the service desk, examples on how to change the service desk approach by focusing on customer experience and research about 12 firms that have transformed their service desk experience. Come find out how others are increasing customer experience and setting the IT Service Desk on fire.


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