I have a couple of issues

[Graham Hilton]

I cannot see my VMware product to down load and every time i try to log a support call is this  error OKTA token is missing, Please contact OKTA admin.So I have not download and I cannot log cases either ?I am unable to find my VMware product to download, and every time I attempt to log a support call, I receive the error message stating that the OKTA token is missing. It instructs me to contact the OKTA administrator. As a result, I cannot download the product or log any support cases.

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Graham Hilton MSc, BSc (Hons)
PhD Candidate in Mobile Robots
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[Jason McClellan]

Please contact support directly,  https://support.broadcom.com/web/ecx/contact-support   - there is no customer support forum on the Broadcom Community.   It was decommissioned last month.   Thanks  Jason McClellan, Platform Admin

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Cristian Argentiero]

I have the same issue, and the linkhttps://support.broadcom.com/web/ecx/contact-support is not helpful for opening a case because I always get the same error ("OKTA Token is missing") and I can't download anything.

[Klaus Schuster]

Hi @all.

Same issue with my account. The suggested link leads to the support page ended by  ("OKTA Token is missing") -Error.

So please give a hint how to contact support when the support can not be contacted via the standard method.
Browser: Google Chrome 137.0.7151.120, Cookies allowed.

Thanks!

best regards.

[cynthia marshal]

This usually means your Broadcom/VMware account is still a basic profile and is not linked to your company Site ID, so product entitlements and case access are not showing correctly. Broadcom's KB for the "OKTA token is missing" error says the main cause is a basic user profile and advises upgrading/building the profile by associating it with the company Site ID; once that is done, product visibility and case access should work properly. If you do not know your Site ID, ask your company's Broadcom contract admin, procurement contact, or reseller/partner to add your email to the correct Site ID. References: Broadcom KB on the OKTA error: https://knowledge.broadcom.com/external/article/402968/ my roadie login txrhlive

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[henry wilson]

This error generally appears when your Broadcom or VMware account remains a basic profile and has not been connected to your organization's Site ID. Because of this, product entitlements and support case access may be missing. Broadcom explains that the "OKTA token is missing" issue can often be resolved by completing the profile and linking it with the correct company Site ID. After approval, the available products and case options should appear. If you do not have the Site ID, contact your company's Broadcom administrator, purchasing department, or authorized partner and ask them to associate your email address with the correct Site ID. Reference:  https://knowledge.broadcom.com/external/article/402968/ dgme employee sign in

[catherine parker]

The problem may be caused by your Broadcom profile lacking access to your company's VMware account. When your email is not linked to the correct Site ID, downloads, licenses, and support case features may remain unavailable. Ask your organization's Broadcom administrator or purchasing team to connect your account with the proper Site ID. After the access request is accepted, the missing products and support options should appear. If nobody in your company knows the Site ID, Broadcom Customer Care can help confirm the account details. Reference: https://knowledge.broadcom.com/external/article/402968/ www paybyplatema com pay