EMEA CA Business Service Insight User Group

How Dashboards are changing SLM 

04-17-2018 07:05 AM

Service Level Management in the past was sending out a pdf to the customer 2 or 3 weeks after the reporting month. 

 

This is a "post-mortem" reporting and not able to support the new agile enterprise to achieve its goals. 

 

Business real time dash boards deliver the information needed to take the right decisions in time. 

 

This presentation shows some examples of best practice dasbboard and explains what has to be addressed in the BSI universe to achieve "business real time".

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How Dashboards are changing SLM.pdf   1.32MB   1 version
Uploaded - 05-29-2019

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