ITMS Administrator Group

How to set the right SLA Level for a component from the Set SLA Editor dialog box? 

07-01-2015 04:24 PM

From the following Set SLA Editor dialog box:

SDEtrackConnect.PNG

When you configure the component values for SLA Level (Level), use the value provided in the parenthesis of the SLA Level names. Do not use any additional text to avoid any error while setting an SLA.

For example, use "Normal" instead of "Initial Response - Late (Normal)" from the following SLA Level names:

sd2.png

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