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eXpress Server service does not start

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  • 1.  eXpress Server service does not start

    Broadcom Employee
    Posted 03-29-2010 02:25 AM
    Hi,

    We have a DS 6.9 spk3 in a windows 2003 server (sql in same box)

    Altiris eXpress Server does could not start
    error 1053: the service did not respond to the star control request in a timely fashion

    Have anyone experience similar issues?? I am wondering what can be broken as this start happening couple days ago (on updates has been applied to server)

    I apply some script to check database but there is not error in the report!!!

    Anyone have any suggestion how to address this problem..

    Thanks for your help in advance....



  • 2.  RE: eXpress Server service does not start

    Trusted Advisor
    Posted 03-29-2010 03:31 PM
    Hi,

    Do you have any logs you can share, and I take it this issue persists after a reboot? Also worth checking that any AV/Malware blocking software isn't doing a nasty on you...

    Kind Regards,
    Ian./


  • 3.  RE: eXpress Server service does not start

    Broadcom Employee
    Posted 03-29-2010 05:55 PM
    When do you get this error, or where does it appear?  It's not clear to me when this pops up.  Do you try to restart a particular service when this appears, or is it in the logs, or is it there when you log in at the beginning of the day?


  • 4.  RE: eXpress Server service does not start

    Broadcom Employee
    Posted 03-29-2010 06:01 PM

    Hi,

    I checked but I do not have specific logs related to the problem...and yes the problem persist after restart

    As I mentioned before the event viewer said  " The altiris eXpress Serve service failed to start due to the following error: The service did not resond to the start or control rquest in a timely fashion"

    I ran a script with the following result

    Transaction Log Size = 2 :Checked OK
    MM Settings  = 1 :Checked OK
    Subnets   = 126 :Checked OK
    Wake On LAN Proxies = 4 :Checked OK
    Multicast Proxies = 0 :Checked OK
    Use Multicast  = 0 :Checked OK
    Connections  = 0 :Checked OK

    What I did not mentioned before was there is also and eXpressDatabase error
    Error 17: SQL server does not exist or access denied   (I checked the permission for the Database access and it was ok)

    I am not sure is these two issues are related or are totally separted problems

    Sorry I can not give you more details, maybe you can guide me where to get some more information in order to be more helpful...

    Thank you



  • 5.  RE: eXpress Server service does not start

    Broadcom Employee
    Posted 03-29-2010 10:07 PM
    The altiris eXpress Serve service is not running, and the error pop up when I try to restart the service...




  • 6.  RE: eXpress Server service does not start

    Trusted Advisor
    Posted 03-30-2010 12:42 PM
    Hi,

    This is odd -if the express server cannot run because of NT authentication at the OS or SQL level, a nice logon error is usually presented. So, this rules out account expiry on the service account, password changes and SQL security.

    The fact though that you can run a vb script to access the database directly, but also get a SQL server access denied message. This is fairly contradictory!

    Have you tried turning off temporarily any malware/AV scanning on this box to see if that helps the express service? 

    Could you also step through the sequence of errors you are getting in your eventlogs, and let us know what other Altiris/Windows services are failing to start (if any?).



  • 7.  RE: eXpress Server service does not start

    Broadcom Employee
    Posted 03-31-2010 02:56 AM
    For the error “Error 17: SQL server does not exist or access denied  “, it was fixed by running thefollowing from cmd
     
    sc config "Altiris Deployment Server Data Manager" depend= MSSQLSERVER
    sc config "Altiris Deployment Server DB Management" depend= MSSQLSERVER
    sc config "Altiris eXpress Server" depend= "Altiris Deployment Server DB Management"
     
    Problem at this time:
    Deployment Console is not responding in time, just hang there when a task is enable to run for a client computer….

    When I opened the services.msc I can see Altiris eXpress Server have not started

    When I try to run the service, then an error msg popup:    “Could not start the Altiris eXpress Server service on Local computer. Error 1053: The service did not respond to the start or control request in a timely fashion.
     
    .So far the Altiris eXpress server service is the only one failing to start…..

    .I stopped AV scanning and no difference…
    .I also stopped other altiris services, then I started Altiris express server first, but not different..

    .In event viewer the only error msg so far is “The Altiris eXpress Server service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion”

    I hope the above information could give you a better idea of the problem….

    Thanks for your time in advance…much appreciated

    Marc


  • 8.  RE: eXpress Server service does not start

    Trusted Advisor
    Posted 03-31-2010 04:14 AM
    RIght -I've got you now.

    First to your SQL error. Normally when you reboot the server Deployment Server will log the precise error because DS is trying to start before the backend SQL services are up and running. This is fine -the services will sort themselves out automatically once SQL is up.

    Your solution of putting in the dependency for MSSQLSERVER ensures the service doesn't fire up before SQL does, and hence removes this transient problem.

    So, what you have is a problem isolated to your axengine (the underlying process which we call the Altiris Express Server Service). This handles all the client communications. 

    Is it possible that someone has hotfixed axengine? Or restored from backup and old axengine? My first thoughts to resolve this one are to reinstall Deployment Server. Re-run setup, and choose to use the existing express database. This should take about 30minutes, and will ensure you've got all your files at the correct versions.

    Ensure you've got a full server backup before doing this ;-)



  • 9.  RE: eXpress Server service does not start

    Broadcom Employee
    Posted 04-01-2010 02:02 AM
    Thanks for your advise ianatkin, I will consider the option to rerun setup at this time as I do not see any other thing to try or test...




  • 10.  RE: eXpress Server service does not start

    Trusted Advisor
    Posted 04-01-2010 08:14 AM
    If it helps, the correct version of axengine for DS6.9SP3 is 6.9.430, but it might be that dependencies are missing. I haven't got my dependency walker to hand to confirm the other files and versions at the moment.




  • 11.  RE: eXpress Server service does not start

    Broadcom Employee
    Posted 04-02-2010 02:57 AM
    I tried to start the services in different order with the following result:

    ..If I start express server first it is ok, but deployment server does not start
    ..If I start deployment server first, express server service does not start

    the path on both is::  "altiris\express\deployment server\axengine.exe -service"

    I tried reinstall Deployment server, but same issue?????




  • 12.  RE: eXpress Server service does not start

    Trusted Advisor
    Posted 04-02-2010 05:39 AM
    Hi Marc,

    Could you clarify what services you have? For 6.9SP1-3 you should see something like the following,



    Is this what you have?? The web console is optional.
     







  • 13.  RE: eXpress Server service does not start

    Broadcom Employee
    Posted 04-03-2010 04:54 AM
    Hi Ian,

    It seem that our server need some house cleaning!!!

    When the server is restarted the following information is available in the Services
    Name Status Log On As
    Altiris Client Service Off Local System
    Altiris Deployment Server Started Local system
    Altiris Deployment Server Console Manager Started Local system
    Altiris Deployment Server Data Manager Started Service account
    Altiris Deployment Server DB Management Started Service account
    Altiris eXpress Server   Service account
    Altiris PXE Config Helper Started Local system
    Altiris PXE Manager Started Local system
    Altiris PXE MTFTP Server Started Local System
    Altiris PXE Server Started Local System
     
    I am wondering about  "Altiris Cleint service" and Altiris Deployent Server" in our services!!
    If I try to restart "Altiris eXpress Server" I get error 1053

    I hope this can give you an idea what is going on (wrong) in our system and what I should remove o change...

    Again, thank you very much for your time Ian.....


  • 14.  RE: eXpress Server service does not start

    Trusted Advisor
    Posted 04-03-2010 07:07 AM
    Hi Marc, The "Altiris Client Service" is the AClient, so it looks as though you've got installed the Deployment Server agent on the server. This isn't a great problem, and is most often seen in Deployment Server hierarchies (where you've got one DS managing other DSs). If you don't need it though, i'd remove it,
    C:\program files\altiris\aclient\aclient.exe /remove
    
    As for the "Altiris Deployment Server" service i've seen posts in the past with people referring to this. Never understood though how it pops up. But then I always install as a standalone server, rather than as a solution through NS so perhaps that's it?

    What executable does this point to? And do you have a Notification Server infrastructure in your environment?


  • 15.  RE: eXpress Server service does not start

    Broadcom Employee
    Posted 04-03-2010 05:13 PM
    Hi Ian,

    Thanks for the quick respond,

    The Altiris Deployment server point to:    altiris\express\deployment server\axengine.exe -service".....(same path as where altiris express server point)

    We have a Notification server infrastructure. For the records, in the beginning Sql, DS and NS were installed in same virtual box (eg. svr1). Then NS was moved to a new server (svr2) to improve performance in svr1 as it was slows.

    Therefore at this current time; we have svr1 (virtual server) that  host Sql 2005 and DS 6.9 and svr2 (virtual server) that host NS 7 ( but performance in svr1 has not improve much anyway)

    If you need any other information, please just let me know 

    Thanks






  • 16.  RE: eXpress Server service does not start

    Trusted Advisor
    Posted 04-03-2010 06:40 PM
    Out of interest, what happens if you set the service "Altiris Deployment Server" to manual, and reboot the server?


  • 17.  RE: eXpress Server service does not start

    Broadcom Employee
    Posted 04-04-2010 06:29 PM
    I forgot to mentioned that, sorry:

     I configured "Altiris Deployment Server" service to manual and rebooted the server,..

    After the restart and I checked the services and  "altiris eXpress Server" service Started ok....

    What happend if I leave the "Altiris Deployment Server" service manual?? could it affect something, I am not sure how or when this service came to action...may be was there all the time and something else changed...



  • 18.  RE: eXpress Server service does not start
    Best Answer

    Trusted Advisor
    Posted 04-04-2010 07:13 PM
    Hi Marc, I don't know where this service originates from. Its a duplicate and i'd get rid of it with the following command,
    sc delete "Altiris Deployment Server"
    So now that the "Altiris Express Server" starts, is everything sorted? Does your console work properly?


  • 19.  RE: eXpress Server service does not start

    Broadcom Employee
    Posted 04-05-2010 08:52 PM
    Hi Ian,

    So far "altiris eXpress server" service is running ok after "Altiris Deployment Server" was disabled...

    I will keep on eye during this week to see how the client-server respond time is regarding to task deployment and connectivity

    The server respond in general is still slow, but I think that is a different matter (may be to separate Sql and DS into their own virtual server), which is the next task to look into.....

    I guess the problem for "Altiris eXpress server" service has been resolved at this time

    I just want to thank you for you help and guideline in this matter...

    Have a nice week....


  • 20.  RE: eXpress Server service does not start

    Broadcom Employee
    Posted 04-06-2010 08:25 AM
    If you are putting them both into a virtual server, there are a couple of caveats.  Make sure that you have alloted enough memory and processor.  This is probably one of the number one causes of slowness.  Ideally, the SQL server should be separated onto it's own box, but if that is not possible, you should consider placing the SQL storage on faster disk and not on the same storage that the OS will run on in the virtual hdd.


  • 21.  RE: eXpress Server service does not start

    Broadcom Employee
    Posted 04-16-2010 02:10 PM

    Thanks bhawer,

    I will consider the option to have Sql in its on box, I  think this is the best option at this time..