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DLP FlexResponse Action Failed

  • 1.  DLP FlexResponse Action Failed

    Posted 03-23-2020 04:30 AM
    ​Hi,

    Trying to install Data Access Governance, but the flex response plugin action fails.

    Below is the messages at the history tab of the incident :

    "FlexResponse Action Failed
    [Data Access Governance] failed and threw an exception:
    RuntimeException: An error occurred when connecting to the
    Data Access Governance Server: MessageBodyReader not found for media type=text/html,
    type=interface java.util.List, genericType=java.util.List<com.symantec.dlp.flexresponse.
    dataaccessgovernance.client.DataAccessGovernanceRestResponse>..
    Please refer to the troubleshooting section of the Data Access Governance Implementation Guide."

    Any suggestions ;

    Thanks in advance.

    ------------------------------
    Philippos
    ------------------------------


  • 2.  RE: DLP FlexResponse Action Failed

    Posted 03-27-2020 04:43 AM
    ​​Hello,

    After a lot of research we found the following error message :

    HTTP POST /api/v1/data/sp_Symantec_ProbableOwners/proc HTTP/1.1  (application/json)
    HTTP HTTP/1.1 500 Internal Server Error


    Any suggestions ;

    Thanks in advance.