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Mandate Basic Required info During Forum Thread creation

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  • 1.  Mandate Basic Required info During Forum Thread creation

    Broadcom Employee
    Posted 07-03-2012 08:01 AM

    Dear Connect Team

    It's request to you add Basic required info as field under Create New Forum

    i.e. Application version

    Operating System with Service Pack

    Affected Application (Optional)

     

    Many times Thread is extended just to get basic info only

     

     



  • 2.  RE: Mandate Basic Required info During Forum Thread creation

    Posted 07-04-2012 05:09 AM

    ...true, true. It's 1 way to get the information, but having it upfront would be ideal! wink



  • 3.  RE: Mandate Basic Required info During Forum Thread creation

    Posted 07-04-2012 02:39 AM

    ...I'd second that, but it needs to not be created too broadly. Ie: Windows Server 2000/2003/2008; Linux; HP-UX etc.

    Exchange 2000/2003/2007/2010. I'd hate to fill out reems and reems of information.

    THat said, the guys should also remember to include this...



  • 4.  RE: Mandate Basic Required info During Forum Thread creation

    Broadcom Employee
    Posted 07-04-2012 02:26 AM

    Requested/suggested in 2010.....

    Confirms my believe that IDEAS section is where most good ideas go to die......



  • 5.  RE: Mandate Basic Required info During Forum Thread creation

    Broadcom Employee
    Posted 07-04-2012 04:12 AM

    the guys should also remember to include this...

    We all live in hope....

    The 1st reply to 90% of forum posts consist of:

    Which OS (and patch level)?

    Which product version (and patch level)?



  • 6.  RE: Mandate Basic Required info During Forum Thread creation
    Best Answer

    Broadcom Employee
    Posted 07-03-2012 08:42 AM

    Has been mentioned a fair few times.

    Had a quick look in the "Inside Symantec/Ideas" area but couldn't find anything - could well be in the NetBackup forum pages &/or Ideas section as we had a long list of such 'requirements'.

    Maybe time to create that 'Idea' or point us in the direction of an existing one?

    ...... hang on, found the links:

    https://www-secure.symantec.com/connect/forums/important-things-address-when-starting-new-threads

    https://www-secure.symantec.com/connect/idea/add-fields-os-product-version-when-creating-new-posts

    ....altho' the Idea has been "Reviewed" so maybe nothing will come of it?